Terms of Service

2.1 Services Provided

On It GC provides general contracting and maintenance services, including but not limited to construction, renovation, repair, and property maintenance services for residential and commercial properties in the Toronto and GTA area.

2.2 Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable local, provincial, national, or international law
• Infringe upon or violate our intellectual property rights or the rights of others
• Transmit any harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to our systems or networks
• Engage in any conduct that restricts or inhibits anyone's use of the services
• Use our services for any fraudulent or deceptive purpose

2.3 User Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3.1 Quotes and Estimates

All quotes and estimates provided are valid for 30 days from the date of issue unless otherwise specified. Quotes are based on the information provided and site conditions at the time of assessment. Final costs may vary based on unforeseen circumstances, changes in scope, or client-requested modifications.

3.2 Service Contracts

Upon acceptance of a quote, a formal service contract will be provided detailing:

• Scope of work and deliverables
• Project timeline and milestones
• Payment terms and schedule
• Warranty information
• Terms and conditions specific to the project

Work will commence only after both parties have signed the service contract and initial payment (if applicable) has been received.

3.3 Changes to Scope

Any changes to the agreed scope of work must be documented in writing and approved by both parties. Changes may affect project timelines and costs. Additional charges for out-of-scope work will be communicated and approved before implementation.

3.4 Cancellation Policy

Cancellation terms are specified in individual service contracts. Generally, clients may cancel services with written notice. Cancellation fees may apply based on work completed, materials ordered, and scheduling impacts. Deposits may be non-refundable for work already commenced or materials procured.

4.1 Payment Schedule

Payment terms are specified in individual service contracts and may include deposits, progress payments, and final payment. Typical payment structure includes:

• Initial deposit: 30-50% upon contract signing
• Progress payments: At agreed milestones
• Final payment: Upon project completion and client acceptance

4.2 Payment Methods

We accept payment via cash, check, bank transfer, credit card, and debit card. Processing fees may apply to certain payment methods.

4.3 Late Payments

Payments are due as specified in the service contract. Late payments may result in work suspension, interest charges, and collection proceedings. We reserve the right to charge interest on overdue amounts at the rate of 2% per month or the maximum rate permitted by law.

4.4 Disputed Charges

If you dispute any charges, you must notify us in writing within 10 days of receiving an invoice. We will investigate and respond within 15 business days.

5.1 Workmanship Warranty

We warrant that all work will be performed in a professional and workmanlike manner in accordance with industry standards. Warranty periods vary by service type and are specified in individual contracts. Generally:

• General construction work: 1-year warranty
• Structural work: 2-year warranty
• Specialty installations: Per manufacturer warranty

5.2 Materials Warranty

Materials are warranted by their respective manufacturers. We will assist in processing warranty claims for materials used in your project.

5.3 Warranty Exclusions

Warranties do not cover:

• Normal wear and tear
• Damage caused by misuse, abuse, or negligence
• Alterations or repairs performed by others
• Failure to perform recommended maintenance
• Acts of nature, accidents, or force majeure events

6.1 Insurance Coverage

On It GC maintains comprehensive general liability insurance and workers' compensation insurance. Certificates of insurance can be provided upon request.

6.2 Limitation of Liability

To the maximum extent permitted by law, On It GC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from your use of our services.

Our total liability for any claims arising from or related to our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

6.3 Indemnification

You agree to indemnify and hold harmless On It GC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your violation of these Terms or your use of our services.

9.1 Good Faith Negotiation

In the event of any dispute arising from these Terms or our services, both parties agree to first attempt to resolve the matter through good faith negotiation.

9.2 Mediation

If negotiation fails, both parties agree to participate in mediation before pursuing legal action. Mediation costs will be shared equally unless otherwise agreed.

9.3 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any legal proceedings shall be brought in the courts of Ontario.