Privacy Policy

1. Introduction

2. Information We Collect

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our services, including responding to inquiries and fulfilling service requests
• Communication: To send you quotes, project updates, appointment reminders, and service-related communications
• Marketing: To send promotional materials, newsletters, and special offers (with your consent)
• Payment Processing: To process transactions and send receipts
• Analytics: To analyze website usage, improve user experience, and optimize our services
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
• Security: To protect against fraud, unauthorized access, and other security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Secure payment processing through PCI-compliant providers
• Regular employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

Typical retention periods include:

• Customer records: 7 years from last transaction (for accounting and legal purposes)
• Project documentation: Duration of warranty period plus 1 year
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: 26 months

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdrawal of Consent: Withdraw consent for data processing where consent is the legal basis

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Marketing Communications

With your consent, we may send you marketing communications about our services, special offers, and company news. You have the right to opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in our emails
• Contacting us directly
• Updating your communication preferences in your account settings

Please note that you will still receive transactional emails related to your service requests, even if you opt out of marketing communications.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date. We encourage you to review this policy periodically.